Everyone loves a good deal, but where do you draw the line between wanting quality service and paying a low price? In many areas of life, the answer to this question is pretty straightforward, but when it comes to medical equipment repair, sometimes the distinction is a little harder to make. This article will walk you through how to choose a quality hospital equipment repair provider that doesn’t drain your budget.
To begin with, it’s important to understand why a trained, trained repair staff is so important. Medical devices can be very complex. Technologies such as digital signal processing, RFID, laser optics, and x-ray systems are just a few of the high-tech applications found in clinical equipment today. Added to this sophistication are the increasing software applications integrated into modern hospital equipment. Having knowledge of 80s electronics just won’t reduce you in today’s high-tech environment.
Quality is also an important consideration due to the risk of equipment used in an inpatient. Poor quality repair work can not only cause injury to patients but can also lead to costly lawsuits or worse. With this in mind, you want to partner with a company that has not only highly qualified technicians but also a company that is committed to continuing education.
How is quality measured? There are countless ways, but there is an easy way to find out if a medical repair provider is really concerned about the quality. If a company has gone through the rigorous processes required for ISO 9000 certification, it shows that it is committed to providing quality service and improving its performance. The ISO 9000 series of standards is a family of standards for quality management systems. Many hospitals apply for ISO certification and it makes sense for companies that work closely with hospitals to do the same.
Here are some key quality factors to keep in mind that will benefit your facility’s medical team:
1.) Do the technicians have relevant technical titles?
2.) Do the technicians have the relevant industry certifications?
3.) Does the organization have a continuing education program?
4.) Does the organization have ISO certification?
That covers the quality factor, but what about the real value for your money? In this regard, there is a simple indicator that will show whether a Medical Equipment Service provider is of real value. This indicator is usually found in company policies and procedures.
Does the company offer free assessments? Often times, hospital equipment repair companies, who only care about making a quick buck, charge an upfront fee to evaluate their equipment. Offering a free assessment shows that a business is more concerned with getting the job done right and making the customer happy than with lining their pockets.
By following these simple guidelines for choosing a medical equipment repair provider, you can be assured that your team will receive specialized service at a fair price and that your organization can continue to provide quality care to your patients.
To find a great source for quality medical equipment repairs, visit the Soma Technology website. Soma Technology is an ISO 9000 certified medical equipment company dedicated to the repair of quality medical equipment and specialized customer service.